You Don't Have to Take Our Word for It!
Here's what some of our satisfied customers have to say about Muffler Man West Main:
Best auto shop I've been to in Kalamazoo. Staff is friendly and willing to work with you for a fair price. I will be recommending to friends and family.Dallas P.
If you are looking for incredible quality work, from some of the most honest, humble, intelligent and truly compassionate people out there, look no further than Muffler Man on West Main. Admittedly, my knowledge of auto mechanics is poor, a fact which many other auto shops may have tried to take advantage of, charging excess amounts for unnecessary repairs. Steve and Robin (and the rest of the team at Muffler Man) were beyond kind, welcoming and helpful in resolving my car troubles. Having recently moved to Kalamazoo from out of state, I called Muffler Man on a recommendation (a recommendation I am grateful for as well). Even though they were already booked a week out, they didn't want to turn me away without a reliable place to go, so they asked me to come in anyway. I arrived to a little shop in a less than glamorous part of time - but don't let the looks deceive you, this place is truly a gem! It was clear that the team was already overwhelmed with work, and as I later found out, one of their mechanics was in a terrible accident, so they were not only short staffed, but emotionally overwhelmed, too. Despite all of this, they focused their attention on getting the job done for each of their customers, including me! That same day, they had me in and out, free from the stress of car troubles. For the first time ever in an auto repair shop, I was brought back into the garage, and physically SHOWN what was wrong with my car, was instructed where to listen and what I was hearing, and was then told a perfectly detailed explanation of the options that I could pursue, and how important each thing was. Not only was I included in the decision-making process, but I was NEVER nickel-and-dimed. It was about making sure that I was happy and satisfied, at the lowest possible cost to me. Honestly, I cannot say enough good things about this shop, or the people there. Just go there and find out for yourself. Truly some of the sweetest, most genuine people I have ever met. Thank you to the team at Muffler Man!Adrienne K.
Great shop they always find time n very nice peopleJessica M.
Steve and his guys are the absolute best. You wont find anyone more honest and willing to help out while actually diagnosing issues instead of just throwing parts at your vehicle. I have been coming to him for 10+ years and there's a reason for that. If you want honest service and great prices you found the right place.Steve H.
We have been going to this muffler man for a little over a year now after being referred by a friend. Steve and the rest of the staff are extremely honest and they are always so friendly. I wouldn't go anywhere else after having met them. Their prices are extremely reasonable and they have never tried to sell anything that your car doesn't need. If you need a mechanic definitely give them a call!Samantha K.
Took my son's 2002 Altima in for repairs about a year ago. There's not to many people like Steve who took the time to show me what needed to be done to keep my son safe. Very grateful for his kindness and professionalism.Steve G.
Very nice business. Excellent customer service skills throughout the employees; from the manager to the two receptionists (a guy and a girl) and the mechanics. Not sure if they are all family but they run it like a family business.Remea S.
I got my brakes fixed here and the prices were extremely reasonable and the service was great. Would recommend anyone checkout this muffler man for their car repair needs.Aaron S.
Brought our Subaru here with a torn up oil filter not knowing what to do with it, Steve the owner was very very helpful. Explained what he had to do and got it all put back and the oil changed no problem. Even had it brought inside to do a safety inspection right away because we showed up before it was done. Amazing people, all so helpful.Jill R.
The BEST shop in town! Steve the owner is an honest friendly guy with a great team. I've never completely trusted a mechanic before finding Muffler Man on West Main. When you walk in, the place has a great community atmosphere. They are always super busy because they're good, it's worth the wait. They always bring you into the garage and show you what's going on with your vehicle, just never a doubt like there is with other shops. I will never go anywhere else.A M.